In the process of product delivery or provision of services, the last mile delivery is the final process. In the context of consumer behavior, it is a kind of connection that brings the final product to the end consumer. In the life cycle of consumer delivery, this step is very critical for any good producer, because the success of last mile delivery e-commerce determines how effective the company is at delivering their goods or services to their consumers. The companies have to keep the bridge between their warehouses and consumers very short so the goods are timely delivered at their destinations.
Importance of Last mile Delivery E-commerce in the Supply Chain Process:
For any supply chain, last mile delivery is important before the process determines employees satisfaction, efficiency of operations and cost effectiveness. The process is also expensive since it involves logistics, numerous stops, services of riders etc. This step is also a determinator of differentiating one business from the other.
Key Steps in the Last Mile Delivery of E-commerce:
There are certain steps involved in the last delivery e-commerce in Singapore.
Step 1:
The first step is about the processing of orders in the central pool. Both sender and recipient intend to track the status of their orders to check how much time is required for delivery of the order to the end consumer. The tracker number is an essential part of the order in this step.
Step 2:
Order is received at the central hub of the warehouse and it awaits delivery to the destination. This is the actual step where the last mile delivery e-commerce process officially begins. Aim of the sender is to quickly move the order from the central hub to their consumer as quickly as possible.
Step 3:
Orders are handed over to the rider or delivery personnel for handing it over to the right consumer. The accurate assignment of the parcel along with strategically sorting out is crucial for successful handling of order to the end user. If the rider is unaware of the route or is unable to get hold of proper navigation, the effectiveness of last mile delivery services is affected.
Step 4:
The scanning of the order is done at this stage. Once scanned, orders are loaded on the containers for delivery. With the help of scanning, the status of the order is determined for both sender and the receiver. This also ensures that that order is not lost during the process.
Step 5:
Finally the last step in which the order reaches its destination. The proof of delivering the order at the right place is also ensured in this step. The delivery personnel is also responsible for checking if the tracking is not violated and to get confirmation from the receiver.
All these steps are essential to ensure the timely and effective handling of order from start till end in the last time delivery e-commerce process. Any issue at any step can disrupt the entire cycle of handling the order delivery.
